Archive for the ‘roi’ Category

Idearc’s Superguarantee…Gamechanger

Wednesday, April 8th, 2009

Idearc filed for bankruptcy recently (not unlike many big businesses, they’re experiencing problems).  Not because people aren’t using directional media in print anymore.  To the contrary, baby boomers; a growing segment of the population, uses yellow pages more than the ‘youth’ demographic and this growing retiree demo will continue to grow over the next decade or so.

Neg Norton of InsideYP blog comments on how the restructuring will help Idearc turn things around:

When Idearc completes its reorganization, I think it will be well positioned to achieve strong financial results. The company has a new strategy in place and, combined with a more suitable capital structure, should be around for a long time to come.

I have to hand it to the thinkers at Idearc however, they’re using the consumer’s desire for stability, reliability and guarantee when it comes to hiring service providers for certain categories of work.  The economic crisis that we’re undergoing is a perfect time to try out their guarantee.   Take a look at the sample ad below.  I’ll probably post a couple of others after I’ve reviewed them.

Of course this campaign won’t bring them out of the dulldrums of a bk (the reorganization is designed to do that), but it shows they’re thinking and in the game to win the hearts and minds of the consumer.  It brings more value to their brand because it brings value to the consumer…and advertisers in these categories will find benefit from advertising online with Idearc.  If the Superpages site gets more traffic (wakie wakie Idearc SEO’s…I’m talking to YOU :) ) then the success will spread from the “Superguarantee Categories” to other well trafficked categories.

Here are the categories that are covered under the Superguarantee.  Think its a game changer for Idearc or at lest a game starter?  If so, why….and if not, why not?

UPDATE: edited out a few spelling errors.

SuperGuarantee…Idearc to “BBB”-ize Advertisers

Tuesday, April 7th, 2009

http://www.idearcmedia.com/CammsServlet?assetid=10304

Idearc is currently unveiling their Superguarantee for consumers who register and use their advertisers.  Up to $500 in guarantee. Great idea!  Check it out

See Superpages SuperGuarantee Video

The “How To” of Saving Money on Marketing Spend…

Thursday, March 19th, 2009

Everyone running a small business at one point or another wants to know “What Works??”.  I only have so much money to advertise and I want to use it in the most effective way.  How do I know what works and what is a waste of valuable resources (ie MONEY)?  Well, many small business owners still don’t know the answer to that question even after using several methods of advertising over a period of years.  Why not?  Could be a variety of reasons, but the long and short of it is….there is an easy way and we can show you how.

Simply make your methods measurable.

What, measurable?  How?  Easy.  Most print media, radio or tv (and some internet) all utilize a problem/solution/call to action/PHONE! methodology. Its that PHONE! thingy that you can use to your advantage….and many small, medium and large businesses are using it to find what works and what doesn’t.

Screenshot of client call measurement cpanel

Screenshot of client call measurement cpanel

Here is a screen shot of one of our client’s control panels.  It graphically represents how many calls and website sessions (visits to their website) the client (a Chicago HVAC installer/servicer) has had in a given period of time.

Not only does the control panel show the times the calls or web sessions occurred, it also shows the breakdown of each medium it occurred in (yellow pages, internet, newspaper, etc)

Breakdown of media type

Breakdown of media type

For Quality Control Purposes…

Yeah, sure…”quality control purposes” they record the calls.  No, really!  It is for quality control or the call recording option can be used for other things specific to an ad campaign.  I’ve seen plenty of cases where a small business owner had no idea that he/she had so many hang ups.  A lost lead can be a killer in a slow economy.  Businesses nead to capitalize on every lead they can get.  So when I tell business owners “hey, people are hanging up when they get your answering machine. Invest in a call answering service so your potential customer gets a live person.  This is imperative in servicing companys like heating and air conditioning, plumbing, roofing etc., as they’re serving clients who have an urgent need (furnace is out, plumbing leak, roof leak) and they need it fixed NOW!  Having your incoming calls measurable is easy and cost effective.

Compare Ad Mediums

Once you’ve gotten call measurement numbers on all of your advertising (even flyers…printing and distribution costs add up quick), you can then measure the cost of each method of advertising verses the return on investment that each provides you.  After that its merely process of elimination and continuing the quest to find an even better way to get that sometimes elusive ROI!

Widget Update - Snapshots Installed

Friday, February 6th, 2009

Pretty Cool.  Now when I blog about a client and what we’ve done for them, you’ll get a neat little snapshot of their website or whatever website we’re talking about.  Just roll your cursor over one of the hyperlinks in the page to see what I mean.

Get your very own SnapShots Wordpress plugin!