Archive for the ‘SMB’ Category

Idearc’s Superguarantee…Gamechanger

Wednesday, April 8th, 2009

Idearc filed for bankruptcy recently (not unlike many big businesses, they’re experiencing problems).  Not because people aren’t using directional media in print anymore.  To the contrary, baby boomers; a growing segment of the population, uses yellow pages more than the ‘youth’ demographic and this growing retiree demo will continue to grow over the next decade or so.

Neg Norton of InsideYP blog comments on how the restructuring will help Idearc turn things around:

When Idearc completes its reorganization, I think it will be well positioned to achieve strong financial results. The company has a new strategy in place and, combined with a more suitable capital structure, should be around for a long time to come.

I have to hand it to the thinkers at Idearc however, they’re using the consumer’s desire for stability, reliability and guarantee when it comes to hiring service providers for certain categories of work.  The economic crisis that we’re undergoing is a perfect time to try out their guarantee.   Take a look at the sample ad below.  I’ll probably post a couple of others after I’ve reviewed them.

Of course this campaign won’t bring them out of the dulldrums of a bk (the reorganization is designed to do that), but it shows they’re thinking and in the game to win the hearts and minds of the consumer.  It brings more value to their brand because it brings value to the consumer…and advertisers in these categories will find benefit from advertising online with Idearc.  If the Superpages site gets more traffic (wakie wakie Idearc SEO’s…I’m talking to YOU :) ) then the success will spread from the “Superguarantee Categories” to other well trafficked categories.

Here are the categories that are covered under the Superguarantee.  Think its a game changer for Idearc or at lest a game starter?  If so, why….and if not, why not?

UPDATE: edited out a few spelling errors.

The “How To” of Saving Money on Marketing Spend…

Thursday, March 19th, 2009

Everyone running a small business at one point or another wants to know “What Works??”.  I only have so much money to advertise and I want to use it in the most effective way.  How do I know what works and what is a waste of valuable resources (ie MONEY)?  Well, many small business owners still don’t know the answer to that question even after using several methods of advertising over a period of years.  Why not?  Could be a variety of reasons, but the long and short of it is….there is an easy way and we can show you how.

Simply make your methods measurable.

What, measurable?  How?  Easy.  Most print media, radio or tv (and some internet) all utilize a problem/solution/call to action/PHONE! methodology. Its that PHONE! thingy that you can use to your advantage….and many small, medium and large businesses are using it to find what works and what doesn’t.

Screenshot of client call measurement cpanel

Screenshot of client call measurement cpanel

Here is a screen shot of one of our client’s control panels.  It graphically represents how many calls and website sessions (visits to their website) the client (a Chicago HVAC installer/servicer) has had in a given period of time.

Not only does the control panel show the times the calls or web sessions occurred, it also shows the breakdown of each medium it occurred in (yellow pages, internet, newspaper, etc)

Breakdown of media type

Breakdown of media type

For Quality Control Purposes…

Yeah, sure…”quality control purposes” they record the calls.  No, really!  It is for quality control or the call recording option can be used for other things specific to an ad campaign.  I’ve seen plenty of cases where a small business owner had no idea that he/she had so many hang ups.  A lost lead can be a killer in a slow economy.  Businesses nead to capitalize on every lead they can get.  So when I tell business owners “hey, people are hanging up when they get your answering machine. Invest in a call answering service so your potential customer gets a live person.  This is imperative in servicing companys like heating and air conditioning, plumbing, roofing etc., as they’re serving clients who have an urgent need (furnace is out, plumbing leak, roof leak) and they need it fixed NOW!  Having your incoming calls measurable is easy and cost effective.

Compare Ad Mediums

Once you’ve gotten call measurement numbers on all of your advertising (even flyers…printing and distribution costs add up quick), you can then measure the cost of each method of advertising verses the return on investment that each provides you.  After that its merely process of elimination and continuing the quest to find an even better way to get that sometimes elusive ROI!

Carpet Cleaning in Orland Park

Monday, March 16th, 2009
If you need clean carpets, call K&T ChemDry

If you need clean carpets, call K&T ChemDry

Ahh Spring!!  When a young man’s fancy turns to love and a woman’s fancy turns to…getting the winter salt off of the carpets!  Whether its just for a once a year spring cleaning or to get the sludge out of the carpets after they’ve taken a post new year’s beating, K&T Chem-Dry fits the bill.

Visit their landing page to get 10% off of carpet cleaning for your home or office.  We just finished it for them and optimized a search engine ad campaign for them.  K&T Chem-Dry has a patented carbonization cleaning process.  They promise a Faster, Deeper and Healthier Clean.  To reach them by phone, call 708-336-4230. Here is a short synopsis of their services:

  • Carpet Cleaning
  • Upholstery Cleaning
  • Oriental & Fine Rug Cleaning
  • Pet Urine & Odor Treatments
  • Tile, Stone & Grout Cleaning
  • Leather Cleaning & Restoration
  • Commercial Carpet Cleaning
  • Water & Flood Damage Repair & Restoration

Insurance Marketing on the Local Level

Tuesday, February 3rd, 2009

Can’t have too many of these… thank you letters from clients.  Some would say ‘testimonials’ but that sounds a little presumptuous.  Nonetheless, it is gratifying to get them. This particular client had a challenge to overcome.  His agency was a Brooke franchise.  Brooke Insurance was new in Illinois in 2008 and I helped several of their agencies get some marketing traction in local search engine optimization.  Getting optimized in local search was a great step forward for Daniel Walsh’s Brooke agency.  Unfortunately, a few months after he got up and running as a Brooke franchisee, Brooke Corp filed for Bankruptcy protection….. This left many of the franchisees without much in the way of support.  Like most professionals, Daniel fell back and regrouped as “Walsh Insurance Services Inc“.  We were able to help him rebrand in the Search Engines and many destination IYP sites to which we transmit his data.

Here is how he stands in the most heavily used search engine local search results for:

He’s already gotten a number of policies sold.  One Business insurance policy and seveal others:

Read his testimonial

Walsh Insurance Services in Oak Lawn, IL

Walsh Insurance Services in Oak Lawn, IL

“I have now received two calls from clients who found me on the internet.  I know it doesn’t sound like a lot, but that is two clients I would not have otherwise had.  The client that called me yesterday found me on the internet after becoming frustrated trying to inquire about health insurance on-line. She did a search for Health insurance in Oak Lawn and found me.  She liked the site you designed for me and wanted a local agent. She came in today and purchased two health insurance policies. She will be back tomorrow to move over her home, auto, umbrella and rental property insurance.

So I just wanted to say thanks for the great work and let you know I am a very satisfied customer.  I was skeptical at first that this would not work. But so far it has been an investment well worth the price.”

Daniel F. Walsh

Walsh Insurance Services, Inc.

10730 S Cicero Ave. Ste. 201Oak Lawn, IL 60453

Phone (708) 499-6100

Fax (708) 422-1093

www.walsh-ins.com

Other former Brooke agents we’ve helped:

Ed Courrier’s  Family & Friends Agency– New Website and local search optimization.  He’s optimized superiorly for Auto Insurance in Chicago –#7 in Google 10 Pack.  Tracy Givens, optimized for “Auto insurance in 60643″ #1 in the Google 10 Pack.  That’s not too shabby…

New client Orlando Argueta’s Family & Friends Agency– We did his new website and local search optimization uploads this week.  We work nationwide to help our clients dominate their loal markets.  Any other former Brooke Insurance Agents feel free to call us for a consultation.